Author: Jessica Malnik

I'm a content strategist and copywriter for SaaS and productized service businesses. My writing has appeared on ProcessKit, The Next Web, Social Media Examiner, SEMRush, CMX, Help Scout, Convince & Convert, and many other websites.

What are the processes that all service businesses should create?  If you are like many entrepreneurs, you are wearing a lot of hats. You may find yourself repeating yourself or explaining a seemingly endless list of “one-off tasks” to your team. This is the number one sign that you either don’t have enough scalable processes (or even any at all). Creating processes and standard operating procedures (SOPs) makes it easier to run and streamline your company. When done right, it can feel like a huge weight is lifted off your shoulders since you can delegate responsibilities and tasks to your team…

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