Since its inception, the CUBE (Cisco Unified Border Element) has delivered cost-effective, streamlined UC SIP (Unified Communications Session Initiation Protocol) trunks to businesses, service providers, and telecom enterprises.
Cisco has laid out what every CUBE user needs to protect the real-time process of customer interaction. However, when securing recordings through encrypted transcoding, there’s a fairly technical prep list the CUBE user must acquire.
This article will review a faster and more beneficial method of making your CUBE network secure, compliant, and scalable.
CUBE Recording Challenge: On-Site Storage
A security expert starts an assessment by understanding your network and identifying its vulnerabilities. As many companies have learned, stealing money from a bank is much harder than stealing data from a company.
Cyber-Security Can Fail to Guard Your Call Recordings
As robust and up-to-date as your cybersecurity measures may be, data thieves are innovative. All too often, the security updates and patches that you apply become available to you only after some malicious party has already exploited a weakness in a common network component.
This could be anything in your network, from an operating system vulnerability to a hardware issue on a brand of routers that you happen to use.
Store Your CUBE Recordings in the Cloud
On-site storage is low-hanging fruit for data thieves, so the obvious solution is to set that fruit much higher above them in the cloud. The cloud offers a seemingly unending list of benefits for security and storage, most importantly encryption.
Using a cloud-based call recording platform can simplify the steps you’ll need to take to record your calls that traverse the CUBE and secure and analyze them in a virtual fortress of encryption.
CUBE Redundancy and Resiliency
Did you know that taking your entire call recording apparatus off-site quickly solves several compliance issues? If you’re using the CUBE in a financial institution, you’re likely subject to compliance regulations that require long-term storage of your data as well as a redundant backup.
Several industries also require that a call recording apparatus have a fallback system in the event of a hardware failure. If your entire operation exists on-site, you’ll have to have a duplicate system, which can be costly and, worse, can still malfunction if the reason for system failure is an issue specific to your premises.
A cloud-based call recording platform will redundantly back up every piece of data to secure, penetration-tested data centers worldwide. Further, because that platform performs call recording as a cloud application, it’s resilient in the event of a failure (and far less expensive to deploy).
CUBE Recording Challenge: Employee Access
One significant vulnerability every company faces regarding data security is how many employees have access to critical data. In many instances, it’s an employee’s inattention to security protocols that allow a malicious party to gain control of your data.
Shadow IT is a Real Threat
Data theft often stems from “Shadow IT” practices, where employees use personal devices to log on to your company network. These unchecked, insecure devices become doors through which data thieves enter.
Employees Gone Bad
In some far more dangerous and damaging instances, the employee is the malicious party that steals company data. Either way, the larger your operation, the more difficult it is to identify risks in your agent pool.
CUBE + Cloud = Security
However, this vulnerability is easily resolved when you deploy a cloud-based call recording platform for your CUBE network. As a call on the CUBE takes place, a cloud-based call recorder encrypts and stores the call audio, metadata, and STT (Speech-to-Text) transcript in the cloud.
Essentially, that data recording never sits on your premises. And since recording is transparent to the agent, the only employees who have access to it are the supervisors you select.
CUBE Recording Challenge: PCI Data
Given that your recordings and transcripts are encrypted in the cloud, they’re already exponentially safer than they would be on site. However, one particular compliance law, PCI DSS, legally requires that your recordings, whether audio or text transcript, have customer credit cards and other critical numerical data removed.
Your CUBE-based operation services financial institutions, insurance practices, trade floors, e-commerce, and more; removing this data is a wise practice even though your call recordings are stored with 256-bit AES encryption and a rotating methodology. Even in the unlikely event that someone was able to take control of a call’s encryption key (something a disgruntled supervisor could do), the call is devoid of exploitable financial data.
Record Your CUBE Calls In The Cloud
Cisco’s vast infrastructure coverage means that CUBE security solutions will be a need for years to come. If you’re interested in learning more about how you can protect your customer interaction recordings, contact CallCabinet to learn more about their secure CUBE call recording solution.
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